ICT Business Systems Analyst

2 weeks ago

North Melbourne, Victoria, Australia Bepoz Global Full time
Bepoz Global ICT Business Analyst Job Description

We are seeking a highly skilled ICT Business Analyst to join our team in Melbourne, VIC, to support the development and implementation of point of sale systems and related solutions.

Bepoz Global is Australia's leading supplier and developer of point of sale systems, customised to meet the demands of running a bar, restaurant, cafe, hotel or club. Our company offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business.

Main Responsibilities:
  • Provide expert support and training to clients and internal stakeholders to understand and use the products or services provided by the company.
  • Oversee the planning, implementation, and tracking of projects using project management methodologies and techniques, communicating with various stakeholders to ensure project objectives are met.
  • Identify problems or inefficiencies through analysing data and log files using tools such as MySQL and Microsoft Excel, deploying functional solutions.
  • Create and document information covering best business practices to produce standardised processes and procedures.
  • Produce real-time reporting of ticketing system logs and dashboards.
  • Prepare and publish regular reporting & dashboards, extracting and collating data from various sources to track efficiencies and KPIs related to project delivery and technical support.
  • Quality Assurance to validate the integrity and market readiness of software, systems & solutions prior to deployment.
  • Support and guide team members on implementation of software using data and process modelling techniques.
Requirements:
  • Bachelor's degree holder.
  • At least 2 years of experience as a Technical Specialist.
  • 2 years of experience in Point of Sales software.
  • Technical exposure to various programming languages, JavaScript, HTML5, SQL, etc.
Desirable Skills:
  • Business Analysis Skills.
  • Technical Proficiency.
  • Data Analysis and Reporting.
  • Communication Skills.
  • Problem-Solving Skills.
  • Customer Service Orientation.
  • Knowledge of Compliance and Security.

The successful candidate will be offered an annual salary of $85,000 to $95,000, plus Superannuation.

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