Campervan Customer Experience Specialist

3 days ago


Brisbane, Queensland, Australia beBeeService Full time $35,000 - $55,000

Join a dynamic team of travel enthusiasts who share your passion for guest service.

We are seeking a motivated individual to join our depot in Brisbane, Queensland, Australia as a Rental Service Agent. As the face of our company, you will report directly to the Branch Leadership and be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

Key Responsibilities:
  • Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
  • Preparing and cleaning our campervans
  • Maintaining our campervans in top condition and monitor maintenance and repairing needs
  • Registering guests, monitoring stock and processing payments
  • Handling complaints and troubleshooting emergencies

Requirements:

  • Travel enthusiast with an aptitude for direct contact with customers
  • Experience in Tourism, Hospitality, Retail or Rent-a-car is desirable
  • Fluent in English (mandatory)
  • Eligible to work in Australia, have a valid driver's license and feel confident enough to drive a campervan (mandatory)
  • Available to work on weekends and public holidays
  • Responsible person who takes their work seriously and can be relied upon
  • Well-organised and good at solving problems

What We Offer:

  • Part of a young, fast-growing and innovative company where you make a difference
  • Career development opportunities in Field Operations and transition opportunities to our Offices in other locations
  • Continuous training and coaching to develop the skills that matter to you
  • Compensation package that includes Performance and Referral Bonuses
  • Free Road Trips, so you can experience the company firsthand


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