Practice Support Specialist
1 week ago
Therapy and Learning Centre is a leading provider of occupational therapy and physiotherapy services to children from 0-18 years old. Our team is dedicated to helping children achieve their full potential.
Salary and BenefitsThe estimated annual salary for this role is $60,000-$80,000 depending on experience.
Job Description- This role provides administrative support services to clients, contractors, and employees of the Therapy and Learning Centre.
- The successful candidate will establish and maintain positive relationships with clients, external stakeholders, and all staff and management at the centre.
- Daily mail management, opening, forwarding, posting, and filing as required.
- Email management, including responding to client inquiries and sending out invoices.
- File management, including creating, updating, and archiving files.
- Development of resources, such as newsletters and brochures, as required.
- Document management, printing, and posting documents for the Director and clinicians.
- Light cleaning and tidying duties, including washing up, vacuuming, and window cleaning.
- Responsibility for ordering office and therapy supplies as required.
- Reception duties, including meeting and greeting clients.
- Answering phone calls and responding to client inquiries.
- Managing client queries and concerns in collaboration with the Director.
- Promotion of TLC services and products.
- Assist with client resource preparation.
- Inputting data into practice management software.
- Responsibility for client billing activity and queries.
- Generating and distributing required practice management reports.
- Managing third-party payment portals, including uploading invoices and reconciling payments.
- Management of petty cash.
- Banking and bank reconciliation activity.
- Organisation of receipts and invoices.
- Report to director for refunds.
- Generating reports from practice management software as required.
- Participation in admin and business meetings as required.
- Manage internal and external site maintenance.
- Assist with IT installation, updates, and maintenance.
- Assist with updating website content, uploading new products, newsletters, and blogs.
- Assist with policies and procedures development.
- Contribute towards a culture of OH&S through demonstrating commitment by way of personal example, leadership, and participation in monitoring established working practices.
- Distribution of promotional material as required.
- Manage display and stock of TLC brochures, cards, and display materials.
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