Technical Support Lead

5 days ago


Council of the City of Sydney, Australia Paramount Pictures Full time
Job Summary
We are seeking an experienced Technical Support Lead to join our team in the Broadcast Division. As a key member of our technology team, you will provide essential IT and systems support across all departments within the station.

About the Role
In this role, you will serve as an escalation point for your team, providing guidance and support in resolving complex issues. Your deep understanding of systems will be invaluable in troubleshooting, fault-finding, and ensuring the reliability of our broadcast and IT systems.

Key Responsibilities:
  • Acting as an escalation point for team members, helping them troubleshoot and resolve technical issues.
  • Taking charge of critical issues, making quick decisions to ensure minimal downtime.
  • Providing advanced technical support and maintaining broadcast and IT equipment.
  • Collaborating with equipment suppliers to ensure optimal performance and system reliability.
  • Delivering high-level service and support to end users and clients.
  • Documenting systems and procedures to maintain operational efficiency.


Requirements
To be successful in this role, you will need solid experience in Windows Systems Administration and a strong understanding of Network Administration and Support. You will also have proven ability in hardware troubleshooting, experience serving as an escalation point for team members, and the ability to work under pressure and make decisive decisions in time-critical situations.

Working at Paramount Pictures
Paramount Pictures is a global media and entertainment organisation with some of the best-known and loved brands in the world. We deliver premium content through multiple platforms for audiences all around the world. Our Technology team plays a vital role in supporting our business operations and we're looking for talented individuals like you to join us.

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