Service Delivery Director
10 hours ago
Customer Operations Lead Role Summary
">This role is pivotal in delivering the company's strategic vision of enabling regional prosperity and requires a strong focus on customer experience, employee engagement, and stakeholder collaboration.
">We are seeking a strategic and operational leader to oversee the delivery of high-quality services across the connections, metering, and billing lifecycle.
">The Customer Operations Lead will shape and implement service strategies that respond to evolving customer and business needs, while driving continuous improvement and operational excellence.
">- The successful candidate will lead a team of dedicated professionals and play a stewardship role across Customer Operations functions.
About You:
">You're a proven leader with extensive experience in service delivery functions, particularly in transactional settings involving billing and metering systems.
">Bring a strategic mindset and a passion for continuous improvement, with the ability to balance long-term planning and day-to-day operations.
">Qualifications in commerce, finance, information systems or similar combined with expertise in project management and change leadership will support your success in this role.
">You thrive in environments that empower decision-making and value innovation, and you're committed to building high-performing teams and delivering exceptional customer outcomes.
">Benefits">At our organisation, we believe that every individual has something valuable to offer.
">We understand that a diverse workforce brings a wider variety of ideas to the table.
">We care about where we live and work, and we're always looking for like-minded people to join our team.
">We lead. We learn. We deliver. We care about a better future.
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