Service Delivery Lead

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As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

Are you passionate about supporting a high-performing team of Support Workers? We're looking for a hands-on Team Leader to help build a strong, capable workforce that delivers great outcomes for our Home Care clients in Warrnambool and surrounding areas.

As the Support Worker Supervisor, you'll play a key role in leading and supporting our frontline team to deliver high-quality, person-centred services. Working closely with the State Manager and broader team, you'll be responsible for overseeing a group of dedicated support workers—providing regular supervision, coaching, and mentoring to ensure best practice and client satisfaction. You'll help implement service delivery improvements, strengthen client engagement, and foster a positive and supportive team culture.

Key Responsibilities:

• Be a positive ambassador for HCA, showcasing us as Australia's leading Home Care provider
• Work closely with the State Team to make sure our clients and care workers have a great experience.
• Deliver outstanding customer service to help attract and retain clients.
• Support recruitment efforts by helping to build and manage a strong care workforce.
• Lead the day-to-day delivery of high-quality home care services to our clients.
• Create and run engagement strategies to support and retain our workforce.
• Represent HCA at community and recruitment events to help attract new care workers.

What You'll Bring:

• Great communication skills – both written and verbal
• Confident using MS Office and CRM systems
• Strong time management and ability to juggle priorities
• A positive attitude and willingness to learn
• Flexibility, initiative, and a keen eye for detail

About HCA:

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

Our culture and benefits:

We work together as a team, we never forget that we're people-focused, and we respect relationships with each other.
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that's accessible by all staff.

At HCA we are committed to embracing diversity and committed to providing a safe working environment.

Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.

To learn more about HCA:
www.healthcareaustralia.com.au

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