Accor Sales Business Developer

4 weeks ago

Derwent Park, Australia Grupo Mantra Full time

Accor is a world leader in the hotel industry with a presence in 110 countries. The group operates a diversified hotel ecosystem with over 5,000 hotels and 10,000 restaurants and bars. Accor offers a unique combination of luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.

As a Group Sales Executive at Accor, you will be part of a passionate team that builds strong relationships with clients and provides excellent customer service when booking group accommodation and managing all group business from initial confirmation to guest check-in.

Key Responsibilities

  • Establish effective business relationships with key clients and travel agents through friendly and professional customer service.
  • Respond to new business enquiries in a timely and professional manner.
  • Produce and distribute client quotations and contracts as required, and conduct regular follow-ups with the client.
  • Develop and maintain a strong relationship with internal departments such as Sales, Revenue, and Reservations.
  • Develop and maintain a high level of product knowledge across the Accor portfolio.
  • Manage all groups within the Accor systems with 100% accuracy.
  • Complete daily tasks.

About You

To be considered for this role, you must have the following:

  • A minimum of 2+ years' experience in a customer service environment, ideally with experience in the accommodation or travel industry.
  • Excellent customer service skills and phone manner, with the ability to establish a strong rapport with clients verbally.
  • Exceptional attention to detail.
  • A friendly and professional manner.
  • Fast and accurate data entry.
  • Well-developed written and verbal skills.
  • Display a passion for problem-solving skills and a willingness to work well under pressure.
  • Intermediate Microsoft Excel, Word, and Outlook skills are required.
  • Knowledge of Sihot and Ivvy is desirable but not essential.

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