Frontline Client Experience Specialist

1 week ago

Port Macquarie, New South Wales, Australia beBeeCustomer Full time $67,200 - $89,200
Job Description

As a customer service professional, you will play a vital role in providing exceptional service to our predominantly older clientele. Your primary responsibility will be to welcome clients and manage their experience for optimal outcomes.

You will also be responsible for scheduling and confirming appointments for our clients, as well as providing administrative support to our clinicians (audiologists/audiometrists). This includes efficiently managing the day-to-day operations of our clinics, including opening and closing procedures.

Additionally, you will be responsible for managing the clinic phone line and shared email inbox, billing clients correctly, and taking a range of payments.

Our ideal candidate will have prior experience in face-to-face customer service and/or administration roles, possess excellent communication and active listening skills, and be able to work autonomously and effectively within a team.

Required Skills and Qualifications
  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
Benefits
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Birthday leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
Others

This is a permanent part-time position (3 days / 22.8 hours per week), with working hours scheduled between Wednesday to Friday, 8:30 am – 4:30 pm. We're looking for someone with the flexibility to increase hours as needed, such as for leave coverage.

Connect Hearing is a leading provider of hearing health care services with a network of clinics nationwide. We exist to make a positive difference in our clients' lives through better hearing.

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