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Developing Great Experiences
2 weeks ago
We are seeking an experienced Customer Experience Specialist to support our Store Manager and enable the team to create great experiences for our customers.
The ideal candidate will have a commercial eye and be able to spot trade opportunities, finding solutions to improve the customer experience and store results.
Key Responsibilities:- Support the Store Manager in building a culture of development which inspires and engages the team, creates future leaders and high performance.
- Embed customer excellence while growing the business through clear direction and operational excellence.
- Work with the Store Manager to manage store schedules and wages effectively to achieve productivity and wage targets.
- Advocate for the Cotton On Group Foundation, engaging the team on how they can make a life-changing impact on our projects around the world.
- Proven experience in a customer-facing role.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Commercial acumen and ability to identify opportunities for growth.
- Competitive salary and superannuation.
- Local and global career growth opportunities.
- Discounts on Cotton On Group Brands.
- Wellness support and mental health resources.
- Returnity - A paid program for new parents heading back to work.
A diverse and inclusive team environment where you can bring your whole self to work.
Ongoing training and development opportunities to help you grow your career.
Access to exclusive discounts and benefits across the Cotton On Group portfolio.
