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Customer Experience Specialist

2 months ago

Singleton, Australia O'Brien Glass Industries Limited Full time
About the Role:

We are seeking a highly skilled Customer Experience Specialist to join our team at O'Brien Glass Industries Limited. As a key member of our Customer Service and Administration Team, you will be the first point of contact for our customers, providing exceptional service and support.

The ideal candidate will have a strong background in customer-facing roles, with excellent communication and interpersonal skills. You will be responsible for:

  • Providing face-to-face customer service and support
  • Greeting customers and visitors with a positive and helpful attitude
  • Ensuring customers have a positive experience within the branch
  • Answering customer inquiries and resolving issues in a timely and professional manner
  • Providing support to the manager and contributing to the smooth operation of the branch
  • Effectively communicating with customers to resolve issues and provide solutions
  • Undertaking repair inspections and providing expert advice to customers
  • Exploring customer needs and educating them on our services
  • Issuing invoices and raising job authorities as required
  • Scheduling repair bookings and managing customer expectations

About You:

We are looking for a professional with:

  • Excellent communication and presentation skills
  • Strong problem-solving and conflict resolution skills
  • A current driver's license and ability to work in a fast-paced environment
  • Intermediate to advanced Microsoft Office skills
  • Ability to work independently and as part of a team
  • Strong time management and prioritization skills

Benefits:

We offer a supportive and collaborative team environment, growth and development opportunities, competitive salary, and reward and recognition programs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.