Customer Experience Team Lead
2 days ago
This role offers an exciting opportunity to join Belgravia Health & Leisure Group Pty Ltd as a Customer Experience Team Lead in NSW. As part of our dynamic team, you will be responsible for delivering exceptional customer experiences and driving sales growth across our facilities.
About the RoleThe Customer Experience Team Lead reports directly to the Venue Manager and plays a key leadership role in training, developing, and holding frontline staff accountable for meeting sales targets and delivering outstanding guest experiences.
- Train and develop frontline staff to meet sales targets and deliver exceptional customer experiences.
- Meet new member and growth targets on a daily/weekly/monthly basis.
- Provide exceptional customer service in person and over the phone to existing and prospective members and guests.
- Assist in lead generation through digital and traditional marketing activities.
- Conduct tours of the centre/facility as necessary to turn prospective members/guests into ongoing members.
To be successful in this role, you will possess:
- Experience in a sales and customer-facing environment.
- Leadership experience in the health, fitness, leisure, or recreation industries (highly regarded).
- A solid understanding of business needs and processes related to KPIs, budgets, and service standards.
- Excellent interpersonal skills and the ability to motivate teams to reach targets.
- Familiarity with social media platforms.
- Flexibility to work days, evenings, and weekends.
Belgravia Health & Leisure Group Pty Ltd is part of the Belgravia Health and Leisure Group (BHLG) and is one of the fastest-growing leisure organisations in Australia. Our core areas of business include health clubs, wellness and spa, golf, aquatic, and sporting venues in 250 locations across Australia and New Zealand.
We are committed to providing a child-safe environment and value diversity in the workplace. Successful applicants will be required to obtain a national police check and a Working with Children check.
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