Customer Experience Ambassador

2 weeks ago

Chatswood, Australia Vicinity Centres Full time

About Vicinity Centres

Vicinity Centres is a leading retail property group that owns and manages some of Australia's most iconic and loved retail destinations.

Our Vision

We're reimagining the way Australians live, work, and play by evolving our portfolio into vibrant destinations that offer a diverse range of retail, residential, and office spaces.

Our Values

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration, and Excellence. These values guide everything we do and provide a foundation for creating meaningful places where communities connect.

Job Purpose

The Guest Experience Representative plays a critical role in providing exceptional customer service and ensuring a seamless experience for our guests. This includes communicating effectively, coordinating services, and providing information to ensure our guests feel welcome and supported.

Key Responsibilities

  • Provide in-centre communication, coordination, and information services to guests
  • Ensure a high level of customer service and satisfaction
  • Handle a variety of guest enquiries, including cash transactions and customer feedback
  • Work effectively with minimal supervision and as part of a team
  • Identify and recommend new ways of working to improve the guest experience

What We're Looking For

We're seeking a professional and customer-focused individual who is passionate about delivering exceptional customer experiences. The ideal candidate will have demonstrated customer service skills, be confident in handling a variety of guest enquiries, and have a sound background working independently.

What Success Looks Like

We Imagine a Better Way

  • Confidently identify and recommend new ways of working to improve the guest experience
  • Quickly adapt to new challenges and be open to learning
  • Proactively and efficiently manage tasks and responsibilities

We Embrace Difference

  • Understand and appreciate the diverse nature of our business, customers, and people
  • Contribute to a positive and inclusive team environment
  • Respect and value the diversity of the Vicinity community

We Always Collaborate

  • Excellent team player with strong communication and relationship-building skills
  • Proactively engage with the team to share information and resolve customer conflicts
  • Recognise and act on opportunities to improve the guest experience

Why Join Vicinity Centres?

We offer a comprehensive benefits program that rewards and recognises our people. Our values-driven culture and commitment to diversity and inclusion make us an attractive employer for those who share our passion for creating meaningful places where communities connect.

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