Customer Experience Ambassador

1 week ago


Chatswood, Australia Accor Full time
{"title": "Customer Service Role", "description": "Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at The Sebel Sydney Chatswood. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests and residents, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide prompt and efficient check-in and check-out services to guests.
  • Respond to guest calls and requests in a timely and professional manner.
  • Utilize the hotel PMS to accurately process and input all reservation types.
  • Maintain a high level of professionalism and confidentiality at all times.
  • Follow procedures and processes in regards to credit and cash transactions.
Requirements
  • Excellent verbal and written communication skills.
  • Knowledge of OPERA or other PMS systems.
  • Enthusiasm to provide outstanding service and create memorable moments for guests.
  • Availability to work a 7 day rotating roster including late nights, weekends, and public holidays.
What's in it for you?
  • Discounted carparking, free dry cleaning, and hotel discounts of up to 70% off worldwide holidays.
  • Access to Accor's industry-leading training platforms, Accor Academy and Typsy.
  • Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally.
Our Commitment to Inclusion and Diversity

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

", "lang_code": "en-US"}

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