Tech Support Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Part time $80,000 - $110,000
Job Title: Technical Customer Support Specialist

We are seeking a skilled and experienced technical customer support professional to join our Health Technical Support team.

As a Technical Customer Support Specialist, you will be the first point of contact for customers, providing top-tier, omni-channel support to healthcare businesses across Australia.

You will troubleshoot payment and claiming issues for Medicare and Private Health Insurance, guiding customers with confidence. You will have a call centre background, experience handling inbound or outbound customer interactions, ideally within the payments, banking/finance, or healthcare industries.

  • Understanding of healthcare claiming in Australia – familiarity with Medicare and Private Health Insurance processes.
  • Tech-savvy approach – confident using payments equipment and navigating CRM systems to support customer needs efficiently.
  • Exceptional communication skills – both written and verbal, with the ability to simplify complex information for different audiences.
  • A proactive, growth-oriented mindset – always looking for ways to improve, learn, and contribute beyond the basics.

As a key member of our team, you will work closely with customers to resolve their technical queries, ensuring they have a seamless experience. You will also have the opportunity to learn new skills with hands-on experience, further your career, and help our customers succeed.

Key Requirements:
  • Proven track record in a call centre environment, handling inbound or outbound customer interactions.
  • Experience working with customers in the payments, banking/finance, or healthcare industries.
  • Strong understanding of Medicare and Private Health Insurance processes.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

Join our team and take your career to the next level.

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