Executive Service Manager

17 hours ago


North Geelong, Victoria, Australia Lion Full time

Lion Brewery and Hospitality Venue in the heart of Geelong is seeking a dedicated Executive Service Manager to join our team full-time.

We pride ourselves on crafting delicious beers and providing a welcoming atmosphere for locals and visitors alike. As an iconic brewery and hospitality venue, we are committed to delivering exceptional customer experiences in a vibrant and dynamic environment.

About the Role:

The Executive Service Manager will play a pivotal role in the operational success of our venue. Reporting to the Venue Manager, you will assist in overseeing daily operations and ensuring exceptional service standards are maintained at all times.

  • Supervise and support front-of-house team members during service periods.
  • Ensure compliance with company policies and procedures, including liquor licensing laws.
  • Assist in staff training, development, and performance management.
  • Handle customer inquiries and complaints promptly and professionally.
  • Contribute to maintaining a safe and hygienic working environment.
  • Weekend and evening work required.
About You:

To succeed as our Executive Service Manager, you will need:

  • Proven experience in a similar role within the hospitality industry.
  • Strong leadership and communication skills.
  • Ability to work effectively under pressure and maintain a positive attitude.
  • Knowledge of food and beverage operations, including bar service and cellar management.
  • Current Responsible Service of Alcohol (RSA) certificate.
Benefits:

This exciting opportunity offers:

  • A competitive salary of $85,000 - $110,000 per annum.
  • Opportunity to work in a dynamic and supportive team environment.
  • Discounts on food, beverages, and merchandise.
  • Beer allowance.

Please note that only shortlisted candidates will be contacted.



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