Customer Sales Representative

4 weeks ago


Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time
Job Opportunity

We are seeking a highly skilled and customer-focused individual to join our Reservations Team at Crystalbrook Collection Hotels.

About the Role

This is a full-time position based in the Cairns CBD, offering a dynamic and team-centric environment. As a Reservations Team Member, you will be responsible for providing exceptional customer experiences, processing hotel reservations, and utilizing best-in-class service and negotiation skills to convert sales and improve customer engagement.

Key Responsibilities
  • Effective and efficient input of hotel reservations from customers
  • Accurate processing of group and individual bookings, individual requests, and payment schedules
  • Engaging conversations with customers to enhance service provision and ensure upgrades and additional sales
Requirements
  • Availability Monday to Friday (full-time) and occasional weekends
  • Demonstrable ability to work collaboratively in a team environment
  • Experience in using multiple and complex IT booking systems
  • Well-organized with excellent attention to detail
  • Previous sales-based customer service experience is advantageous
What We Offer
  • Career and development opportunities, accredited on-job learning
  • Refer a Friend Program
  • 50% Food and Beverage Discounts and $99 room rates
  • Additional leave available for World Advocacy Day

Come and join our team at Crystalbrook Collection Hotels, where your success is our success. We are committed to providing a vibrant work environment and opportunities to progress your career in the exciting world of hotels.


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