Product Specialist Coordinator Role for Surface Drills
3 weeks ago
Epiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, distinguished by our commitment to delivering world-class equipment and services to the construction and mining sectors. Our cutting-edge technologies and exceptional support define our industry-leading status.
Salary PackageWe offer an attractive salary package with salary sacrificing options, ranging from $85,000 to $120,000 per annum, depending on experience and qualifications.
Job DescriptionThis role involves coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs. Key responsibilities include:
- Overseeing the commissioning of new equipment and ensuring effective after-sales technical support.
- Facilitating training programs to enhance the skills of both customers and internal personnel.
- Preparing and managing comprehensive technical documentation and reports.
- Acting as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
- Frequent travel within Australia, including customer sites and occasional short-notice trips.
To succeed in this role, you will need:
- A strong commitment to maintaining safety standards and a collaborative approach.
- An Australian-recognised trade certificate.
- Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
- Previous experience delivering technical and product training.
- Excellent verbal and written communication abilities.
- Ability to prepare detailed and accurate documentation.
- Willingness to travel frequently and adapt to varying schedules.
We offer flexible rosters and working arrangements to suit your lifestyle, access to internal and external training programs, and a supportive team environment. As an equal opportunity employer, we encourage applications from diverse backgrounds.
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