Product Specialist Coordinator Role for Surface Drills

3 weeks ago


Perth, Western Australia Epiroc Australia Pty Ltd Full time

Epiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, distinguished by our commitment to delivering world-class equipment and services to the construction and mining sectors. Our cutting-edge technologies and exceptional support define our industry-leading status.

Salary Package

We offer an attractive salary package with salary sacrificing options, ranging from $85,000 to $120,000 per annum, depending on experience and qualifications.

Job Description

This role involves coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs. Key responsibilities include:

  • Overseeing the commissioning of new equipment and ensuring effective after-sales technical support.
  • Facilitating training programs to enhance the skills of both customers and internal personnel.
  • Preparing and managing comprehensive technical documentation and reports.
  • Acting as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
  • Frequent travel within Australia, including customer sites and occasional short-notice trips.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A strong commitment to maintaining safety standards and a collaborative approach.
  • An Australian-recognised trade certificate.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
  • Willingness to travel frequently and adapt to varying schedules.
Benefits

We offer flexible rosters and working arrangements to suit your lifestyle, access to internal and external training programs, and a supportive team environment. As an equal opportunity employer, we encourage applications from diverse backgrounds.


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