Experienced IT Professional Wanted

1 day ago

Canberra, ACT, Australia beBeeTechnicalOperationsSpecialist Full time $120,000 - $160,000

Job Opportunity: Technical Operations Specialist

We are seeking a skilled technical professional to manage and maintain our Windows Server environment. This role requires strong operational skills, including monitoring, maintenance, patching, and configuration of server infrastructure.

The successful candidate will be responsible for:

  • Managing and maintaining the department's Windows Server environment, ensuring optimal performance, availability, and security across all supported systems.
  • Performing day-to-day operational tasks, including monitoring, maintenance, patching, and configuration of server infrastructure in line with organisational standards and best practices.
  • Leading troubleshooting activities for complex technical issues, diagnosing root causes, and implementing effective resolutions to minimise downtime and service disruption.
  • Acting as a key escalation point for critical incidents and major outages, coordinating with relevant teams and vendors to ensure timely resolution and clear communication to stakeholders.
  • Contributing to the ongoing development, documentation, and improvement of Business-as-Usual (BAU) processes to ensure efficiency and consistency in operational practices.
  • Collaborating with other members of the Infrastructure Services team to plan, test, and deploy system upgrades, migrations, and enhancements in accordance with change management protocols.
  • Ensuring server environments comply with security and compliance requirements, including vulnerability remediation and audit readiness.
  • Providing mentoring, technical guidance, and knowledge transfer to junior team members to build capability within the team.
  • Maintaining detailed and up-to-date documentation of configurations, processes, and incident resolutions for operational continuity and reference.
Key Requirements
  • Detailed understanding of Windows Server, including Active Directory, DNS, PKI, ADFS, File and Print, DFS, and Group Policy Management.
  • Experience with systems monitoring and patching in Microsoft System Centre products and Intune.
  • Understanding of Cyber Security tools and methodologies, including application whitelisting, host-based firewalls, vulnerability scanners, and device control.
  • Australian Government Cyber Security requirements, processes, and artefacts, including ISM, Essential 8, and ACSC hardening guides.
  • Strong experience in writing technical documentation, including SOPs and design documentation.
  • Experience implementing and managing Privileged Access Management solutions, such as CyberArk.
  • Experience with enterprise identity management solutions.

This is an exciting opportunity for a talented technical professional to join our team and contribute to the success of our organisation.

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