Text Data Insights Expert

1 week ago

Sydney, New South Wales, Australia beBeeAnalytics Full time $90,000 - $120,000

The Role: Text Analytics Specialist

",">Job Description:

As a key member of our organization, you will contribute to driving business success by designing, configuring, and implementing text analytics models that meet the needs of clients. This is an opportunity to collaborate with cross-functional teams and contribute to the development of innovative solutions.

We are seeking an experienced Text Analytics Specialist to join our team in Sydney. The ideal candidate will have a strong background in applied programming, linguistic analysis, and critical thinking. With your expertise, you will assist in client acquisition and growth, participate in needs assessments, and contribute to the design and improvement of internal work processes.

Key Responsibilities:

  • Collaborate with Sales, Pre-Sales Engineering, CX Consulting, Program Management, and Product Management to support client acquisition and growth.
  • Participate in client needs assessments, scoping, kick-off presentations, categorization framework work sessions, and client Analytics Check-ins.
  • Contribute to the design and improvement of internal work processes across the analytics team.
  • Perform in-depth quality assurance testing and improvements for categorization alignment, coverage, precision, recall, and reporting.
  • Provide pre- and post-implementation client consultation, including data file structures and formats, report insights and navigation training, and ongoing model maintenance.

Requirements:

  • Mastery of English language and grammar required.
  • 2+ years' experience with applied programming / Boolean expressions required.
  • 2+ years' experience in a similar role required.
  • Experience with market research, customer/employee/patient experience is a plus.
  • Experience across multiple industry verticals and business horizontals is a plus.

Technical Skills:

  • Demonstrated linguistic, analytical, and critical thinking skills.
  • Experience with GenAI/LLM prompt engineering is a plus.
  • Proficient with Microsoft Office suite.

Communication Skills:

  • Ability to clearly convey technical and analytical concepts to clients, vendors, and internal team members verbally, in live presentations and in writing.
  • Demonstrate tact and diplomacy in internal and external interactions and possess foundational skills in the areas of negotiation and conflict resolution.

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