Strategist for Exceptional Experiences

5 days ago

Australia beBeeDirector Full time $200,000 - $240,000

Customer Experience Director Role Overview

NEX Building Group is committed to delivering exceptional customer experiences. To achieve this, we are seeking a highly skilled Customer Experience Director to join our team.

This leadership role is responsible for driving the strategic vision and direction of customer experience across the organisation. The successful candidate will be instrumental in developing and implementing innovative solutions to enhance customer satisfaction and loyalty.

The ideal candidate will have a strong background in service strategy and delivery, with excellent leadership and team management skills. They will possess a deep understanding of what drives customer engagement and loyalty, and be able to translate this knowledge into actionable insights that inform business decisions.

Key Responsibilities:

  • Develop and implement a customer-centric strategy that aligns with the company's overall vision and goals
  • Lead cross-functional teams to design and deliver customer experiences that exceed expectations
  • Collaborate with stakeholders to identify opportunities for improvement and drive process enhancements
  • Conduct market research and analysis to stay up-to-date on industry trends and best practices

Requirements:

  • 10+ years' experience in service strategy and delivery
  • Strong leadership and team management skills
  • Excellent strategic planning and operational execution abilities
  • A commitment to diversity and creating inclusive teams

Benefits:

NEX Building Group offers a range of benefits to its employees, including attractive remuneration, employee discounts on various services, health insurance, and more. We are committed to taking care of our employees and offer a supportive and inclusive work environment.

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