CRM Martech Manager

6 days ago

South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

About This Opportunity

Join Spotlight Retail Group (SRG), the largest privately-owned and operated family business in Australia, as we embark on an exciting Digital Transformation Project. We are seeking a highly skilled CRM Martech Manager to lead our One Martech Project, which aims to consolidate our CRM, Marketing Automation, and CDP platforms into one.

About the Role

In this hybrid role, you will support the CRM technology, manage integrations, documentation, and scalability of the CRM, Marketing Automation, and CDP platforms. Your responsibilities will include optimizing and maintaining the new CRM Martech across 5 brands and 4 regions, driving customer data accuracy and security with IT and Analytics teams, facilitating automation migration and managing integrations, and partnering with CRM and Digital teams as a technical and data expert.

About You

We are looking for a talented individual with a Bachelor's degree in a relevant field and at least 5 years of experience managing Martech platforms. You will have strong skills in communication, project management, team management, organization, time management, attention to detail, data analysis, problem-solving, and stakeholder management. Technical knowledge in data architecture, data segmentation, list management, and GDPR compliance is also essential.

What's in it for you?

We offer a great salary base, super, profit share, and hybrid role, along with career progression and personal development opportunities. You will be part of a vibrant, team-oriented culture that rewards initiative and creativity, and you will have access to a centrally located office and a range of benefits, including team discounts, EAP, gym discounts, and more.

Key Responsibilities

  1. Optimize and maintain the new CRM Martech across 5 brands and 4 regions.
  2. Drive customer data accuracy and security with IT and Analytics teams.
  3. Facilitate automation migration and manage integrations.
  4. Partner with CRM and Digital teams as a technical and data expert.
  5. Propose CRM process improvements for SRG efficiency.
  6. Collaborate on new workflows for events and data analysis.
  7. Lead discovery and documentation for the CRM Martech initiatives.
  8. Manage relationships with key vendors, agencies, and partners for effective execution.

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