Junior Technical Support Specialist
1 day ago
Job Role:
- Deliver exceptional customer interactions and convey technical details to non-technical individuals.
- Analyze and resolve hardware, software, and network-related issues promptly and efficiently.
- Evaluate complex problems and escalate them to senior colleagues when necessary.
- Maintain accurate records of incidents, requests, and resolutions in a timely manner.
- Collaborate with IT staff to enhance processes and improve user experience through ongoing training and professional development.
- Manage ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
- Document IT processes, procedures, and configurations.
- Perform other duties as directed by management.
Key Responsibilities:
- Customer Support
- Ticket Resolution
- Process Improvement
- Documentation
- Team Collaboration
About the Role:
This is an exciting opportunity for a skilled IT professional to join our team as an Ict Junior Technical Support Officer. As a key member of our technical support team, you will be responsible for delivering exceptional customer interactions, analyzing and resolving technical issues, and collaborating with colleagues to enhance processes and improve user experience.
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