IT Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $80,000

We are seeking a skilled IT professional to provide technical support and assistance to staff.

Job Description

The ideal candidate will be responsible for creating, reviewing, and maintaining knowledge articles, escalating system and software issues as needed, and providing training and guidance to junior team members.

The successful candidate will have experience managing incident, requests, and problems in accordance with defined processes and service level agreements. They will possess strong communication skills, be able to resolve incidents and problems through analysis and diagnosis, and have experience successfully installing, testing, upgrading, decommissioning, supporting, and troubleshooting hardware, systems, and other authorized equipment.

In addition to these technical skills, we are seeking someone who shares our values of courage, compassion, collaboration, fairness, and tenacity. Our team is committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age, and family arrangements.

Key Responsibilities:
  • Providing technical support and assistance to staff
  • Maintaining knowledge articles and escalating system and software issues
  • Providing training and guidance to junior team members
Required Skills and Qualifications:
  • Experience managing incident, requests, and problems
  • Strong communication skills
  • Ability to resolve incidents and problems through analysis and diagnosis
Benefits:

Our team is committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age, and family arrangements.

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