Account Executive

2 weeks ago


Charlestown, New South Wales, Australia Telstra Full time

About the Role

We are seeking a highly skilled Account Manager to join our team at Telstra. As an Account Manager, you will be responsible for managing and growing your own defined portfolio of accounts, developing deep customer relationships, and driving revenue and sales objectives.

Key Responsibilities

  • Take ownership of managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
  • Contribute to implementing the segment and portfolio strategy, including outbound campaigns, to support the retention and growth of customer portfolios.
  • Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required.
  • Collaborate with peers, team members, and key stakeholders across the TBTC channel to support the identification and qualification of leads.
  • Participate in customer initiatives, such as developing and maintaining relevant account and portfolio plans, to support ongoing relationship development and contribute to the achievement of financial and customer targets.
  • Meet individual and team sales and performance KPIs.
  • Upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.

About You

To be successful in this role, you will bring skills and experience in:

  • Understanding the business plus and Telstra SMB customer.
  • Understanding the day-to-day operations of running a TBTC.
  • Sound knowledge of how channels work and strong understanding of the market.
  • Demonstrated commitment to relationship building and working in partnership with key stakeholders.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and ability to adapt to change.
  • Experience in Cisco, Microsoft, and Checkpoint products and solutions.

About Telstra

Telstra is an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

What We Offer

  • Performance-related pay.
  • Access to thousands of learning programs.
  • Purchased annual leave scheme.
  • Additional Telstra day off.
  • Additional 30% off Telstra products and services.
  • Toolkit provided (laptop + mobile phone + plan paid for).


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