Account Manager

4 weeks ago

Charlestown, Australia Telstra Full time

Employment Type

Permanent

Closing Date

29 Oct 2024 11:59pm

Job Title

Account Manager (Charlestown)

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role
Day to day, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. Your role will be critical in maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios.

What We Offer

  • Performance-related pay

  • Access to thousands of learning programs so you can level-up

  • Purchased annual leave scheme

  • Additional Telstra day off

  • Additional 30% off Telstra products and services

  • Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.

Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

FY25 Is the year of growth and as a team we have a laser sharp focus on four pillars:
1. Brilliant people and partnerships
2. Customer obsession
3. Execution excellence
4. Responsible growth and returns

As an Account Manager, you use your excellent customer service skills to deliver against the following responsibilities:

  • Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.

  • Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.

  • Take accountability for managing inbound/outbound customer sales and service contracts,exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customerexperiences.

  • Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.

  • Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.

  • Meet individual and team sales and performance KPIs

  • Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions

  • Identify areas of improvement and actively embrace change and technology to better support our business customers

About You

To be successful in the role, you'll bring skills and experience in:

  • Understand the business plus and Telstra SMB customer.

  • Understand the day-to-day operations of running a TBTC

  • Sound knowledge of how channels work and strong understanding of the market

  • Demonstrated commitment to relationship building and working in partnership with key stakeholders.

  • Excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives.

  • Strategic thinker who can adapt to change.

  • Able to make impact on the TBTCs performance and team engagement and culture.

  • Experience in Cisco, Microsoft band Checkpoint products and solutions.

If you are looking to take the next step in your career, we want to hear from you

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.  

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