Service Support Specialist

2 weeks ago

Perth, Western Australia beBeeSupport Full time $40,000 - $80,000
Job Title: Service Support Specialist

    We are seeking a highly skilled and empathetic individual to join our team as a Service Support Specialist.

    In this role, you will be responsible for delivering exceptional customer support through various channels, including telephone, email, and online platforms.

    Your primary focus will be on providing timely and effective solutions to customers' queries, concerns, and issues related to our services.

    To succeed in this position, you must possess excellent communication and interpersonal skills, be able to work independently, and maintain confidentiality when handling sensitive information.

    Key responsibilities include:

  • Providing high-quality customer support via various channels
  • Responding to customer inquiries and resolving issues efficiently
  • Working collaboratively with internal teams to resolve complex customer concerns

    Requirements include:

  • A relevant qualification in business administration or a related field (e.g., Certificate III in Business Administration)
  • At least two years of experience in a contact center or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in using computer software applications (e.g., CRM systems, Microsoft Office)

    If you possess the necessary skills and qualifications, we encourage you to apply for this rewarding opportunity to make a positive impact on our customers' lives.

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