Expert Core Banking Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeEngineer Full time $90,000 - $140,000
Job Overview

The ideal candidate will possess in-depth knowledge of core banking functionalities and processes, as well as strong problem-solving skills and a proactive approach to issue resolution.

This role requires the ability to analyze complex technical issues, work collaboratively with cross-functional teams, and provide expert-level support for the Fiserv Signature platform.

The successful candidate will have 2-3 years of experience supporting the Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio) and other related modules.

Key Responsibilities:
  • Provide Level 2 and Level 3 support for the Fiserv Signature platform across multiple modules
  • Collaborate with internal teams, vendors, and customers to identify and resolve complex technical issues
  • Monitor and troubleshoot platform performance, ensuring system stability and minimizing downtime
  • Conduct root cause analysis (RCA) and prepare detailed documentation on findings, including corrective actions and preventative measures
  • Assist with patching, upgrades, and deployment of new releases across the Signature platform
  • Collaborate with cross-functional teams to ensure smooth integration of Signature modules with other systems and applications
Required Skills and Experience:
  • Must have 2 to 3 years of experience in supporting the Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio)
  • Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes
  • Hands-on experience troubleshooting complex issues across various platform modules and related integrations
  • Exposure to leveraging APM tools such as AppDynamics and Splunk for incident and problem investigation
  • Strong knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment
  • Experience working with database technologies Oracle and basic SQL query skills
  • Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively
  • Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders
  • Ability to work in a team-oriented, collaborative environment

  • Banking Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $85,000

    Be a Banking Expert:We seek an experienced and customer-focused professional to fill the role of Personal Banking Advisor. This position involves delivering exceptional service to customers, building strong relationships with them, and helping them achieve their financial goals.Your Key Responsibilities:Welcome and greet all customers visiting our...

  • Banking Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $64,943 - $90,919

    Delivering a personalized customer experience is at the core of our service. We are looking for a skilled professional to join our team as a Banking Specialist.Key Responsibilities:Welcome customers and create a positive first impressionHelp customers with transactional and savings banking needsDevelop strong relationships with customersProvide relevant...

  • Banking Transformation Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSolution Full time $150,000 - $200,000

    Transforming Banking with Innovative Solutions">At Infosys Consulting, we help leading companies design and implement customized solutions to address their complex business challenges. Our team of experts partners with clients to reimagine their future and create sustainable and lasting business value.Key Responsibilities:Develop high-level solution designs...

  • Customer Banking Expert

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerBanking Part time $83,000 - $94,000

    Customer Banking Specialist">We're seeking a skilled Customer Banking Specialist to join our team. As a key member of our retail bank, you'll play a vital role in delivering exceptional customer experiences and building lasting relationships.">Key Responsibilities:">">Build trust with customers through genuine conversations and empathy.">Work collaboratively...

  • Banking Service Expert

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $110,000

    Personal Banking Advisor Job Description">    In this key customer-facing role, you will have quality conversations with customers on a day-to-day basis, creating a stress-free experience for each person you serve.">Key Responsibilities:Welcoming and creating a positive first impression for customersProviding expert banking advice to suit their situation...

  • Expert Banking Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $55,000 - $85,000

    Improve Your Banking Career with Our Expert Training ProgramAt CommBank, we offer a comprehensive training program to help you achieve your goals. With access to extensive employee benefits and discounts, you'll be well-supported throughout your career.As the public face of our banking services team, you'll deliver exceptional customer experiences to over 10...

  • Expert Banking Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBanking Full time $120,000 - $180,000

    We are seeking a seasoned banking professional to drive innovation and shape the future of banking. As a Senior Banking Specialist, you will work closely with clients to solve complex business problems and develop strategic solutions.Your primary responsibility will be to lead client engagements, defining solutions that meet their unique needs. You will...

  • Transaction Banking Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeInnovation Full time $120,000 - $180,000

    Job Role: Transaction Banking SpecialistAre you looking for a challenging and rewarding role in transaction banking? As a transaction banking specialist, you will be responsible for supporting businesses with their transaction banking requirements.Key Responsibilities:Provide expert advice on transaction banking solutionsPartner with businesses to optimise...

  • Expert Banking Professional

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $110,000

    About the Role:We're looking for a Customer Solutions Specialist to join our team. As a Customer Solutions Specialist, you'll be responsible for delivering an exceptional experience by meeting customers' end-to-end banking needs. Whether you're assisting customers with enquiries, educating them about our online platforms or recommending products and services...

  • Senior Software Engineer

    6 days ago

    Melbourne, Victoria, Australia beBeeSoftware Full time $120,000 - $180,000

    Job Description:We are seeking a highly skilled and experienced software developer to join our team. The successful candidate will have the opportunity to work on cutting-edge technologies, collaborate with a talented team, and contribute to the development of innovative banking solutions.Key Responsibilities:Develop high-quality software solutions using...