Senior Recovery Specialist

2 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $65,000 - $85,000

Key roles of a Case Manager include guiding individuals through the recovery journey after a motor vehicle accident. As part of our team, you will play a vital role in helping people get back on track.

Your New Role

As a professional, you will deliver compassionate and high-quality customer service that truly makes a difference. You will navigate complex and rewarding challenges to grow your expertise. Key responsibilities include guiding customers through each step of their recovery journey.

  • Deliver empathetic and customer-focused support with patience and professionalism.
  • Experience in insurance claims or allied health is highly regarded.
  • A strong customer-first mindset and a genuine desire to help others.
  • Resilience and composure to support people during vulnerable moments.
  • Confidence in decision-making and ownership of outcomes.
About You

You're someone who genuinely cares about making a difference – delivering informed support with empathy and professionalism. A solid understanding of insurance claims processes and customer-centric skills are essential for success in this role.

  • Excellent active listening skills and the ability to guide customers with clarity and care.
  • Solid computer literacy and adaptability to new systems and technologies.

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