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Dispute Resolution Specialist
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We are seeking an experienced Dispute Liaison Officer to join our team at West Recruitment's partnered company. This organization has been serving Australia for 50 years, providing a comprehensive range of waste management services. As a leading provider in their industry, they strive to deliver innovative and sustainable solutions.
Your Role
In this position, you will be responsible for managing disputes involving customer accounts. Key responsibilities include:
- Identifying the root causes of disputes.
- Investigating, mediating, or negotiating resolutions through effective engagement with internal stakeholders and customers.
- Delivering exceptional customer service, fostering long-lasting relationships.
- Maintaining accurate account information in the accounting system.
Key Requirements
- Proven customer service expertise, both written and verbal, including internal and external interactions.
- Excellent communication skills, enabling seamless collaboration with Senior Management.
- Strong organizational abilities, prioritizing tasks effectively in a fast-paced environment while upholding legislative and policy standards.
- Ability to build strong relationships with internal teams and external partners.
- Self-driven, proactive, and enthusiastic individual with a background in dispute resolution management.
- Proficient in standard MS Office software.
