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Senior Dispute Resolution Leader

2 weeks ago

City of Parramatta Council, Australia beBee Careers Full time

Mediation Team Lead

The Role

We are seeking a Mediation Team Lead to join our team and lead the delivery of high-quality dispute resolution services. As part of the newly formed Strata and Property Taskforce, you will have the opportunity to innovate and improve outcomes for the community.

This is a leadership role where you will be responsible for managing a skilled team of mediators, driving service excellence, and making a real difference in people's lives. You will work closely with stakeholders across the sector, leveraging your expertise to deliver effective dispute resolution solutions.

Key Responsibilities

  • Manage a skilled team of mediators and drive service excellence.
  • Develop and implement strategies to improve outcomes for the community, including innovative alternative dispute resolution options.
  • Engage with key stakeholders across the sector, building relationships and partnerships to deliver effective dispute resolution solutions.
  • Contribute to the development of policies and procedures that support the delivery of high-quality dispute resolution services.

About You

  • You will have strong mediation experience and National Mediator Accreditation System - recognised training.
  • You will possess sharp problem-solving and negotiation skills, a cool head, empathetic approach, and proven leadership capability.
  • You will be confident in communicating complex ideas simply and effectively.

Requirements

  • Relevant tertiary qualifications in law, conflict resolution, or a related field.
  • Proven experience in managing teams and delivering high-quality dispute resolution services.
  • Strong communication and interpersonal skills.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.