IT Operations Leadership Position

4 days ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $180,000
Job Title: IT Service Delivery Manager

We are seeking an accomplished IT Service Desk Manager to lead our team in providing exceptional IT support services to end-users. As the key stakeholder, you will oversee the delivery of timely and effective resolutions to IT issues, ensuring high user satisfaction.

A critical responsibility is proactive management of major incidents to minimize business disruptions. You will implement strategies to maintain system stability, prevent outages, and optimize service delivery, contributing to organizational efficiency.

  • Accountability for IT Service delivery and system stability within IT Services, ensuring strategy and goals are met.
  • Driving improvements in IT Service Desk practices and processes for better service, efficiency, resilience, and governance.
  • Overseeing onboarding processes for new staff, including account, access, and hardware provisioning within SLA.
  • Managing Major Incidents to speed up restoration, limit impacts, and keep stakeholders informed.
  • Using insights from IT Services reports to enhance performance and support stakeholder communication.

Key skills and experience required include:

  • Experience in IT Service Management with a focus on modern IT operations.
  • Experience with ServiceNow or other leading Ticketing systems (mandatory).
  • Excellent process optimization skills.
  • Expertise in ITIL Service Management, Incident Management, and IT Service Delivery.
  • Strong team leadership experience managing IT Support engineers.
  • Excellent analytical, communication, and presentation skills.
  • ITSM certifications (e.g., ITIL, PMP) are highly regarded.

We foster a culture that values diversity and inclusion, promoting flexible work arrangements and career progression opportunities. We encourage applicants even if they do not meet all criteria.

Benefits of Working with Us
  • Supportive team environment.
  • Career progression and professional development.
  • Flexible work options, including remote work.
  • Parental leave, additional leave, novated leasing, discounts, and wellbeing programs.

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