Administrative Care Specialist

5 days ago

Mackay, Queensland, Australia beBeeProfessional Full time $80,000 - $120,000
Key Healthcare Support Role

We are seeking a skilled professional to fill the role of Medical Secretary. As a vital part of our administrative team, you will be the warm and welcoming face of our centre, ensuring every patient's journey is smooth, supportive, and seamless.


Responsibilities:
  • Be the friendly first point of contact: Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
  • Ensure a smooth operation: Manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
  • Precision at all times: Maintain top-notch attention to detail when entering patient information, processing billing, and managing patient records.
  • Guide patient pathways: Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
  • Handle sensitive information: Safeguard confidential patient information and ensure accurate management of medical records.
  • Be a pillar of support: Help our team members carry out their roles and promote our vision and values across everything you do.

Requirements:
  • Strong organisational skills: You can manage your time like a pro, juggling multiple tasks while staying calm and collected.
  • Exceptional communication skills: Your ability to connect with patients, carers, and colleagues helps build trust and ensures seamless communication.
  • Tech-savvy: You're proficient in Microsoft Word and Excel, and ready to tackle administrative tasks with ease.
  • Client service expertise: You're passionate about providing exceptional service, creating a positive experience for every person you interact with.
  • Administration/secretarial experience: You've worked in an administration environment before and understand the importance of getting the details right (highly regarded but not essential for the right candidate).

Our organisation offers a competitive remuneration package and opportunities for career enhancement and professional development.


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