Department Head
1 month ago
About the Role
We are seeking a talented and experienced Department Manager to join our team at H&M Group. As a Department Manager, you will be responsible for driving sales and profit growth in your department, while ensuring a great customer experience and developing your team's skills and performance.
Key Responsibilities
- Analyse and follow up sales and profit KPIs for your department, and work with the Visual Merchandisers to take action to maximise sales.
- Drive the Hello Member program in line with country goals.
- Ensure your department meets H&M standards and follow up using the Customer Experience Tool.
- Work with your Visual Team to implement the Commercial Handbook.
- Evaluate and manage the performance of your team, providing regular feedback and coaching to improve performance and develop your team.
- Develop a talent pipeline in your department to support the business and store needs.
Requirements
- A customer-centric mindset and a desire to learn and grow.
- Experience analysing commercial reports and formulating plans to maximise sales.
- Strong organisational skills and the ability to prioritise multiple tasks based on the needs of our fast-paced business.
- Excellent communication and relationship-building skills.
- The ability to delegate, follow up and provide straightforward feedback to coach and develop your team.
- Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.
About Us
H&M Group is a global fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. We strive to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
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