Strategic Customer Experience Manager

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $85,000 - $110,000
Job Description

We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in driving customer satisfaction, retention, and growth.

The successful candidate will have a proven track record of delivering exceptional customer experiences, managing complex relationships, and driving business results. You will work closely with cross-functional teams to develop and implement strategic plans that meet customer needs and drive business success.

In this role, you will be responsible for:

  • Developing and executing customer success strategies that drive customer satisfaction and retention
  • Managing customer relationships and identifying new business opportunities
  • Collaborating with internal stakeholders to ensure seamless delivery of customer commitments
  • Providing high-quality coaching, training, and expert advice to customers

If you are a motivated and results-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of strata business processes and the importance of technology in this sector
  • Excellent communication and interpersonal skills, with the ability to build trusted relationships with customers and internal stakeholders
  • Proven experience in managing complex customer relationships and identifying new business opportunities
  • Ability to think strategically and develop innovative solutions to customer challenges
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Opportunities for professional growth and development
  • Flexible working arrangements and hybrid work options
  • Comprehensive employee assistance program and wellbeing benefits
  • Access to learning and development opportunities, including reimbursement for professional membership or subscription
About Us

Our organization is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals from all backgrounds and are proud to be an equal opportunities employer.

If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.

  • Strategic Customer Experience Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $93,000 - $98,000

    Customer Experience StrategistWe are seeking a highly skilled Customer Experience Strategist to lead our 24/7 communications and administration team, driving a high performance culture focused on safety, efficiency and customer first service.Proven ability to lead, inspire and develop teams in a high volume customer service environment.Demonstrated success...

  • Strategic Customer Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $125,000 - $154,000

    Job Title:Contact Centre Enablement SpecialistWe are seeking a talented specialist to lead the strategic development of Contact Centre applications within our Voice, QA, and Analytics teams.This role is responsible for developing and overseeing the delivery of Customer Platforms, ensuring alignment with stakeholder needs and business objectives.Key...

  • Strategic Customer Experience Leader

    2 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $180,000

    Job Title: Strategic Customer Experience LeaderWe are seeking an accomplished leader with deep industry expertise and a passion for delivering exceptional customer experiences. The successful candidate will oversee key operations, with responsibility for driving revenue growth through effective sales strategies and inventory management.About the RoleLead...

  • Strategic Leader for Customer Experience

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $200,000

    Drive Growth and Deliver ExcellenceWe are seeking a visionary leader to spearhead our Parts Sales, Service, and Technical departments. The successful candidate will possess deep expertise in the truck industry and an unwavering passion for delivering outstanding customer experiences.Key ResponsibilitiesDevelop strategic plans to drive revenue growth and...

  • Strategic Customer Experience Partner

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $180,000 - $200,000

    About the RoleThe Senior Customer Success Manager role focuses on establishing long-term partnerships between our organization and customers by providing expert advice and guidance to help them achieve their customer experience vision.Key ResponsibilitiesManage a portfolio of customers as their primary business point of contact throughout their customer...

  • Strategic Customer Experience Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $100,000

    Customer Relationship StrategistThe Customer Relationship Strategist will oversee the development and execution of customer relationship management initiatives to drive engagement, retention, and lifetime value.Develop and implement lifecycle marketing journeys, from welcome and onboarding sequences to re-engagement campaigns.Partner with key stakeholders to...

  • Strategic Customer Experience Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $120,000

    As a strategic leader, you will be responsible for overseeing the delivery of exceptional customer experiences across all touchpoints. Your team will work closely with clients to understand their needs and preferences, ensuring that every interaction meets or exceeds their expectations.About the RoleThis is a key leadership position that requires a unique...

  • Strategic Customer Experience Designer

    7 days ago

    Melbourne, Victoria, Australia beBeeServiceDesigner Full time $150,000 - $180,000

    We are seeking talented Service Designers to join our Experience Design team.About the RoleAnalyse current state customer experience using research, market analysis and internal service metrics, identifying insights and opportunities for improvement.Envision future state experiences, including creating new processes for optimising customer experience and...

  • General Manager PR

    7 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...

  • Customer Experience Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $125,740 - $145,140

    Job OverviewWe are seeking a Senior Customer Experience Leader to drive our Centre Experience team in delivering extraordinary customer service. Our destinations welcome hundreds of millions of customer visits each year, and we strive to create unique and memorable experiences for everyone.Your OpportunityThis is your chance to be part of a dynamic team...