Strategic Customer Experience Manager

2 days ago

Melbourne, Victoria, Australia beBeeExperience Full time $93,000 - $98,000
Customer Experience Strategist

We are seeking a highly skilled Customer Experience Strategist to lead our 24/7 communications and administration team, driving a high performance culture focused on safety, efficiency and customer first service.

  • Proven ability to lead, inspire and develop teams in a high volume customer service environment.
  • Demonstrated success in driving engagement and embedding service oriented behaviours to achieve performance and cultural transformation.
  • Demonstrated experience in operational management and exception service outcomes in complex 24/7 operations.
  • Proven ability to implement service innovations to improve customer satisfaction.
  • Tertiary qualification in business, operations, logistics or a related discipline; or demonstrated equivalent experience.
  • Experience in health, transport or emergency services sectors is desirable.

This role requires strong leadership skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement customer experience strategies that align with organizational values and strategic priorities.
  • Lead and manage the transport services communications team, ensuring effective communication and collaboration across the organization.
  • Collaborate with stakeholders to identify areas for improvement and develop solutions to enhance customer satisfaction.
  • Monitor and report on key performance indicators (KPIs) to measure the success of customer experience initiatives.
About Us

Our organization has been saving lives and delivering care and compassion for over 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do.

We value diversity and welcome applications from anyone who believes they can deliver the outcomes we are looking for. Your unique ideas and perspectives are valued so that we best represent the community we serve.

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