Senior Systems Analyst, Enterprise Solution Specialist

4 days ago


Melbourne, Victoria, Australia State Street Full time

State Street is seeking a highly skilled Senior Systems Analyst, Enterprise Solution Specialist, with expertise in managing production of Charles River IMS systems Asia Pacific clients. This role is part of the Charles River Software as a Service (SaaS)/Managed Services offerings, including Application Management for hosted and non-hosted clients.

About State Street

We are one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.

Job Description

This role involves working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:

  • Client assistance in optimal use of the system. Analyze customer's usage of the system to help provide workflow or process recommendations and improvements
  • Support planning, priorities and issue management
  • Project management assistance for services projects
  • User administration/privileges
  • Parameter configuration changes
  • System availability
  • Application and database performance tuning
  • Daily operational processing monitoring and support
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Assistance with problem support and resolution
  • Business Continuity/Disaster Recovery assistance
  • Working with Charles River colleagues to smoothly transition new Clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Required Skills and Qualifications

The ideal candidate will have:

  • A minimum of 8 years' relevant industry experience.
  • Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math's or Statistics preferred.
  • Experience with Financial Services Investment Management, Trading or related systems highly desirable (e.g. Charles River IMS).
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
Estimated Salary: $120,000 - $180,000 per yearBenefits

We offer a competitive compensation package, including medical care, insurance, and savings plans, among other perks. You'll also have access to flexible work programs to match your needs and a wealth of development programs and educational support to help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We value diversity and inclusion and are committed to creating an inclusive environment where everyone can thrive. We welcome candidates from diverse backgrounds and perspectives and actively engage with our communities around the world through partnerships and leadership.



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