Enterprise Solutions Specialist

1 week ago


Melbourne, Victoria, Australia Urbis Full time

About Urbis

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  • We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects.
  • Our mission is to help create meaningful, sustainable cities & communities.
  • We pride ourselves in empowering our employees and supporting them to be the best they can be.

The Opportunity

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  • As an Enterprise Systems Specialist, you will play a key role in shaping the future of our enterprise applications.
  • You will work across all phases of project lifecycles, focusing on functional design, user journey mapping and configuration.
  • You will also provide ongoing support, liaising with vendors and stakeholders to identify and resolve any issues.

Responsibilities

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  • Maintain enterprise application systems in consultation with the T&D team.
  • Support project lifecycle phases, providing advice and recommendations to business users.
  • Provide second-level user support for enterprise application issues, troubleshooting and user inquiries.
  • Collaborate with vendors on defects, process improvements and version upgrades.
  • Manage information flow, ensuring data integrity, efficiency and availability.
  • Support the creation and maintenance of user training documentation.

About You

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  • Tertiary qualifications in Computer Science, Engineering or Management Information Systems/Science.
  • Minimum 3 years' experience as a Business Analyst or suitably similar position.
  • Previous experience in managing the continuous improvement of enterprise applications (Microsoft Dynamics 365 CRM, HRIS systems preferred).
  • Experience working with IT Vendors in the submission and prioritisation of application enhancements.
  • Advanced understanding of application and database architectures and relationships.
  • Strong attention to detail and problem solving capabilities.

Why Urbis?

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  • We offer a generous salary package, including $85,000 - $100,000 per annum.
  • A supportive and inclusive work environment, committed to fostering diversity and inclusion.
  • Ongoing training and development opportunities, with an annual training budget provided.
  • A range of benefits, including salary continuance insurance, parental leave policy, health and wellbeing programs.


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