Customer Service Representative
2 days ago
Job Overview
We're seeking a skilled Career Transition Specialist to join our team. As a key player in customer service, you'll be responsible for delivering exceptional interactions and solutions tailored to each customer's needs.
About the Role:This is an excellent opportunity for individuals looking to make a career change. You'll work with a dynamic team to provide top-notch support to customers, handling their queries, concerns, and requests.
Responsibilities:Deliver high-quality customer service over the phone and online, ensuring every interaction is positive and helpful.
Handle customer queries and concerns, providing solutions and resolving issues promptly and effectively.
Identify opportunities to assist customers and upsell products or services where appropriate.
Collaborate with team members to meet targets and Key Performance Indicators (KPIs).
A resilient and empathetic individual who excels in every interaction with customers and colleagues. You're passionate about delivering exceptional service and focused on achieving the best outcomes.
What We Offer:A competitive salary package, including superannuation benefits.
The opportunity to earn quarterly bonuses.
A permanent full-time role with flexible working hours.
Paid onsite training and development opportunities.
An inclusive and diverse culture that values physical and mental health.
Please note that benefits may vary based on role type and location.
Inclusion at Our OrganisationWe value diversity and welcome applications from Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and LGBTQ+ community members. We offer reasonable adjustments throughout the recruitment process and respect privacy.
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