Strategic Business Leader

1 week ago

Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000
About The Role

As a dynamic leader, you will have the opportunity to drive operational excellence and lead high-performing teams in our Client Services Centre. This pivotal role requires strategic thinking, strong analytical skills, and excellent communication abilities.

Key Responsibilities
  • Lead and develop Client Services Team Leaders and Officers to deliver first-contact resolution and outstanding client experiences.
  • Oversee daily operations including real-time management, planning, and resource allocation.
  • Identify and implement business improvement opportunities to enhance service delivery.
  • Manage performance through data analysis, reporting, and quality assurance.
  • Drive employee engagement, culture, and professional development initiatives.
  • Ensure compliance with relevant standards.
  • Collaborate with internal stakeholders to implement process improvements and change management strategies.
What You'll Bring
  • A minimum of 5 years of managerial experience, preferably in a contact centre or customer service environment.
  • Proven leadership skills with the ability to coach, motivate, and inspire teams.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience in budgeting, performance reporting, and operational planning.
  • A clinical background (e.g. Mental Health Nurse) is highly regarded.
  • A passion for continuous improvement and delivering high-quality client outcomes.
Why This Role?

This position offers a unique opportunity to make a positive impact on people's lives while driving business growth and success.

You will be supported by a collaborative leadership team and empowered to succeed in a values-driven culture.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • Health and Human Services

Brisbane, Queensland, Australia

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