Service Desk Excellence Manager
2 weeks ago
IT Service Delivery Excellence Manager Position
We are seeking a seasoned IT professional to lead our regional service desk team into future growth and success.
About the Role
- Lead a remote team of service desk engineers across the ANZ region.
- Demonstrate exceptional leadership to a highly distributed team of engineers.
- Prioritize service desk workloads to ensure high service levels are consistently achieved.
- Identify and report on service desk trends to key stakeholders.
- Collaborate with various business areas to develop cost-effective solutions using technology.
- Provide exceptional service to VIP and executive clients.
- Proactively identify and resolve IT issues.
- Offer second and third-level hardware and software support.
- Ensure adherence to processes and document procedures accordingly.
- Recommend, coordinate, and perform IT equipment replacement as necessary.
Key Requirements
- Strong experience in internal offshore team management.
- Advantageous to have experience with the ServiceNow platform.
About Our Organization
We value innovation, collaboration, and exceptional service delivery. Our team is dedicated to delivering cutting-edge solutions that drive business growth and success.
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