
It Service Desk Manager
16 hours ago
We are currently seeking an exceptional Service Desk Manager with at least 2 years' experience in leading a Service Desk team. You will join a Sydney based team who are responsible for providing level 1 and level 2 IT support to multiple locations Australia wide.
Leveraging your experience in a similar role, you will be responsible for ensuring the smooth operations of existing systems, as well as being able to train and mentor your team of Service Desk Analysts, whilst ensuring that service requests are actioned and resolved within a timely manner.
As we are a culture of ensuing continual improvement, you will also be expected to continually drive performance improvements to ensure your stakeholders are receiving the highest possible level of service
**To be successful in the role you will have**:
- 1-2 years leading a Service Desk team using ITIL methodologies
- Qualifications in systems admin, or relevant IT related area
- Advanced knowledge of current Microsoft Office Productivity suite, as well as current Microsoft Operating Systems (Desktop and Server)
- Experience in Service Now
- IT Systems administration experience
- Experience in PowerBI
- Desire to drive continuous improvement
- Superior organisational skills
- Excellent verbal and written communication skills
- High level of analytical ability
- Ability to work well under pressure
- High level of initiative
- Attention to detail
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