Operations Leadership Manager

4 days ago

Perth, Western Australia beBeeLeadership Full time $80,000 - $130,000
Leadership Opportunity

We are seeking dedicated leaders to oversee and support our Perth operation as Cargo Service Delivery Supervisors.

This role involves leading the Perth Cargo Operation (Office and Warehouse) in a 24/7 rotation with three supervisors.

The successful candidate will be responsible for the operational management of the cargo warehouse facility and administrative tasks to ensure an efficient and effective service meeting company expectations.

The supervisor will manage day-to-day business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

  • Deliver a customer-centric cargo operation by supervising, organizing and coordinating all work areas during an operational shift;
  • Provide on-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
  • Ensure the efficient allocation of resources to deliver operational requirements and meet Service Level Agreements;
  • Deliver and monitor business processes and standard operating procedures ensuring compliance to industry standards and dnata Airport Services' policy and procedure;
  • Provide quality metrics and reporting on critical business issues;
  • Reinforce a positive safety culture within the team focused on awareness and vigilance.
Health & Safety Responsibilities:
  • Compliance with legislative Health & Safety requirements;
  • Develop and maintain a positive safety culture focused on awareness and vigilance;
  • Conduct work in accordance with dnata's Health & Safety Management System;
  • Follow all safety work procedures, adhering to all safety guidelines provided;
  • Participate in emergency drills and/or evacuations.
Requirements
  • Demonstrated leadership experience and a commitment to driving a customer-centric service culture within the team;
  • Good communication skills both written and oral, and negotiation skills;
  • High level of computer literacy;
  • Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
  • Understanding of financial processes and ability to drive business improvement initiatives;
  • Good knowledge and understanding of Hermes Cargo Operations System.
Desirable Qualifications
  • Previous experience in or knowledge of airline industry principles and procedures;
  • Knowledge of all aspects of cargo handling and warehouse operations.

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