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Community Ambassador

2 weeks ago

Logan City, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Job Description

We're looking for a Community Experience Expert to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our customers across all touchpoints.

Your primary goal is to build strong relationships with our community and provide personalized solutions to their queries and concerns.

You will be the voice of our brand, ensuring that every interaction reflects our values and mission.

Key Responsibilities:

  • Deliver outstanding customer service via phone, email, live chat, and social media.
  • Assist customers with product inquiries, returns, and order updates.
  • Manage key admin tasks including returns, postal issues, out-of-stock items, fraud checks, and chargebacks.
  • Meet and exceed customer experience KPIs.
  • Collaborate with the broader CX team to improve processes and contribute to exciting projects.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Able to work collaboratively within a team and across departments.
  • Quick decision maker who uses all information available.
  • Adaptable and resilient with a positive attitude.
  • Exceptional problem-solving skills.
What We Offer

We offer a dynamic and fast-paced work environment where you can grow and develop your skills. You will have the opportunity to work with a talented team and make a real impact on our customers' experiences.

We value diversity and inclusion in the workplace and are committed to creating a culture that promotes respect, empathy, and understanding.

About Us

We are a leading brand that prides itself on producing high-quality functional sportswear with a street aesthetic. We're constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future, and strive to be 1% better every day.