
Retail Customer Experience Advisor
1 week ago
Help deliver exceptional customer experiences
At Australia Post, we're committed to delivering for the environment, our communities, and our customers.
As a key member of our retail team, you'll play a vital role in helping Australians service their own businesses, keeping millions of people connected, and building community resilience.
Every year, around one million customers visit our Australia Post Offices. It's our retail teams who make sure every experience is a great one.
Our retail teams are supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Key responsibilities include:
- Providing exceptional customer service and sales transactions
- Managing high-value transactions accurately, handling cash, cheques, credit cards, and EFTPOS
- Conducting and processing identity services transactions, including Australian Passport Interviews
- Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assisting with mail lodgements and associate costs
To succeed in this role, you'll need:
- Experience in customer service and/or cash handling
- Ability to lift up to 16kgs of mail regularly and stand for your shift
We invest in your growth, encourage long-term development, and prioritize your personal wellbeing.
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