Ombudsman - Financial Services

4 weeks ago

Melbourne, Victoria, Australia AFCA Full time
About the Role

We are seeking a highly skilled and experienced Ombudsman to join our Superannuation decision-making team at AFCA. As a key member of our team, you will play a critical role in resolving standard and complex superannuation disputes in accordance with AFCA rules and fairness principles.

Key Responsibilities
  • Make decisions, individually or as part of a panel, on standard and complex complaints
  • Provide professional and technical leadership across AFCA
  • Coach and mentor Adjudicators, caseworkers, and others
  • Develop AFCA approaches and present at external conferences as a subject matter expert
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media
Requirements
  • Legal qualifications and a significant track record of achievement at senior executive level within the superannuation industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
  • Sound knowledge of financial services law, practice and other regulations
  • Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
  • Demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community
  • Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny
About AFCA

AFCA is a for-purpose organisation that provides a free service for individuals and small businesses. We are a BOSS Best Places to Work 2024 –credited for our culture, engagement and flexible working arrangements. We offer a range of benefits, including progressive and inclusive leave entitlements, salary packaging benefits, and study leave to support your professional development.

How to Apply

If you are passionate about driving fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply. We strive to provide a recruitment experience that's fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au.

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