Ombudsman - Banking and Finance Specialist

2 weeks ago


Melbourne, Victoria, Australia AFCA Full time
About the Role

We are seeking a highly skilled and experienced Ombudsman to join our Banking and Finance decision-making team at AFCA. As a key member of our team, you will play a critical role in resolving complex complaints and disputes in the financial services sector.

Key Responsibilities:

  • Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles
  • Provide professional and technical leadership across AFCA
  • Coach and mentor Adjudicators, caseworkers, and others
  • Support AFCA's relationships with consumer groups, government bodies, regulators, and industry stakeholders

Requirements:

  • Legal qualifications and significant track record of achievement at senior executive level within the B&F industry or a related field
  • Sound knowledge of financial services law, practice, and regulations
  • Strong analytical skills and ability to handle a busy caseload
  • Excellent written and verbal communication and interpersonal skills

What We Offer:

  • BOSS Best Places to Work 2024
  • Employer of Choice Public Sector and NFP
  • Accredited as a Family Friendly Workplace
  • Hybrid working arrangements
  • Progressive and inclusive leave entitlements
  • Not For Profit salary packaging benefits

About AFCA:

AFCA is a for-purpose organisation that provides a free service for individuals and small businesses. We are committed to driving fairness in the financial sector and creating a positive impact on our customers and the community.



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