Ombudsman - Banking and Finance Specialist
2 weeks ago
We are seeking a highly skilled and experienced Ombudsman to join our Banking and Finance decision-making team at AFCA. As a key member of our team, you will play a critical role in resolving complex complaints and disputes in the financial services sector.
Key Responsibilities:
- Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles
- Provide professional and technical leadership across AFCA
- Coach and mentor Adjudicators, caseworkers, and others
- Support AFCA's relationships with consumer groups, government bodies, regulators, and industry stakeholders
Requirements:
- Legal qualifications and significant track record of achievement at senior executive level within the B&F industry or a related field
- Sound knowledge of financial services law, practice, and regulations
- Strong analytical skills and ability to handle a busy caseload
- Excellent written and verbal communication and interpersonal skills
What We Offer:
- BOSS Best Places to Work 2024
- Employer of Choice Public Sector and NFP
- Accredited as a Family Friendly Workplace
- Hybrid working arrangements
- Progressive and inclusive leave entitlements
- Not For Profit salary packaging benefits
About AFCA:
AFCA is a for-purpose organisation that provides a free service for individuals and small businesses. We are committed to driving fairness in the financial sector and creating a positive impact on our customers and the community.
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