Senior Quality Partner

3 weeks ago

City Of Maroondah, Australia Each Full time
Job Title: Senior Quality Partner

Join EACH as a Senior Quality Partner and play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation.

Key Responsibilities:

  • Champion quality and compliance: Ensure all regulatory requirements are met and exceeded across EACH's diverse programs.
  • Lead critical incident investigations: Provide leadership in investigating critical incidents, ensuring timely follow-up and action.
  • Partner for success: Collaborate with Program areas to develop, implement, and evaluate quality improvement activities that drive service excellence.
  • Support risk management: Assist in the identification and management of emerging risks and ensure a proactive approach to risk mitigation.
  • Manage customer feedback: Oversee customer feedback and complaints processes, ensuring timely, professional responses that lead to service enhancements.
  • Drive data-driven improvements: Collect, analyse, and report on trends in quality, risk, and safety, contributing to ongoing improvement efforts.
  • Lead training initiatives: Develop and implement education programs that embed a culture of continuous improvement across the organisation.
  • Act as 2 IC: Support the Quality Improvement and Risk Manager as a key contact for external stakeholders, including regulators, auditors, and accreditation bodies.
  • Governance reporting: Provide critical insights and reports to Governance Committees, the EACH Board, and external bodies.

Requirements:

  • Proven change management skills: Demonstrated success in leading change and motivating staff across various levels of the organisation.
  • Exceptional communication skills: Ability to write clear, concise reports and communicate complex information effectively.
  • Analytical capabilities: Strong skills in analysing data to drive improvements and ensure continuous quality enhancement.

About EACH:

EACH is a child-safe organisation that prioritises child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures.

We actively encourage applications from diverse backgrounds and those with lived experiences. We are committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognising and respecting their unique culture and contribution to our communities.

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