Exceptional Customer Service Professional
2 days ago
We are seeking a seasoned professional to lead our Customer Experience Team at Subaru Penrith.
The successful candidate will oversee the New Cars and Used Cars division, ensuring an exceptional sales journey for retail customers. They will work closely with the Retail Centre Manager to drive success, including finance and insurance targets, while motivating and guiding the team to deliver an outstanding, flexible customer experience.
- Lead and mentor the Customer Experience Team to meet performance expectations.
- Provide comprehensive product knowledge and manage customer interactions to ensure a "Customer First" experience.
- Support the sales process, including contracts, finance, insurance products, and handle customer enquiries.
- Resolve escalations, complaints, and manage customer details in Salesforce and DMS.
- Assist with onboarding and training new team members to contribute to a positive workplace culture.
To be successful in this role, you will have:
- 3+ years' experience in a customer-facing and sales role, with a minimum of 2 years' experience in leading a team.
- Strong communication skills and a passion for delivering excellent customer experiences.
- Ability to multitask, ensure high standards, and mentor team members to success.
- Proficient in MS Office and confident using digital platforms.
- Previous automotive industry experience and familiarity with Finance & Insurance products (desirable).
- Experience using Salesforce (desirable).
- Valid drivers license.
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