Chief Customer Experience Officer

7 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $132,740 - $174,976

As a champion of customer-centric culture, you will lead our organization in prioritizing the needs and experiences of those we serve. This role is about making a meaningful impact by ensuring our services reflect the values of empathy, integrity, and care.

Key Responsibilities
  • Develop and implement a comprehensive customer insight strategy to inform strategic decisions and drive service improvements.
  • Lead the expansion and delivery of our Voice of Customer (VOC) program, using data-driven insights to identify areas for growth and improvement.
  • Embed customer feedback into everyday practice, ensuring that internal and external customers receive consistent, high-quality service experiences.

This role offers a unique opportunity to shape our future as a liveable, inclusive city. You will work closely with a supportive and experienced team that values collaboration, innovation, and continuous learning.

Our focus on inclusion and cultural respect will help you feel a deeper connection with others. You will have access to opportunities for professional development and growth, enabling you to achieve your full potential.

Work-life balance takes priority, and we provide benefits to support employees in achieving their goals outside of work.

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