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Event Manager Supervisor

1 month ago

Eastern Suburbs, Australia Frontline Recruitment Full time
About the Role

We are seeking an experienced Event Manager Supervisor to join our team at Frontline Recruitment. In this role, you will play a key part in ensuring the smooth operation of our gaming facilities.

As an Event Manager Supervisor, you will be responsible for overseeing the gaming room, maintaining compliance with regulations, and providing exceptional customer service to guests.

Key Responsibilities
  • Gaming Room Management: Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Maintenance and Compliance: Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Staff Training and Support: Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Daily Operations: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Promotions and Events: Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Customer Service: Handle customer inquiries, complaints, and feedback promptly and professionally.
Requirements
  • Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
  • Licenses: Must possess all required licenses (RSA, RSG+ Mods)
  • Leadership Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Organisational Skills: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • Customer Focus: A customer-focused mindset with a dedication to providing exceptional service.
What We Offer
  • Salary: $75-80K+S per annum
  • Career Progression: Opportunity to progress your career across multiple venues in Victoria
  • Hospitality Industry Expertise: Gain valuable experience in the hospitality industry, working with a well-established company like Frontline Recruitment